Warranty
How long is the warranty on Steri24 autoclaves?
Standard warranty, extension and what is covered — transparent and without any fine-print trap.
Germany Austria Switzerland
Short answer
2-year warranty as standard, optionally extendable to 3 years — and even free of charge when buying a new device with a maintenance contract. Wear parts are excluded.
Warranty at a glance
- The standard warranty period is two years.
- Optionally, this can be extended to 3 years by purchasing a warranty extension.
- By concluding a maintenance contract when purchasing a new device, you receive a free warranty extension to 3 years. The warranty extension to 3 years is only valid with an existing maintenance contract.
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Frequently Asked Questions
Warranty info – key questions answered clearly.
How long is the warranty on Steri24 autoclaves?
The standard warranty is 2 years. On autoclaves we grant up to 3 years of warranty, provided the prescribed maintenance is carried out at the specified interval.
How does a 2-year warranty become a 3-year warranty?
If you conclude a maintenance contract after 2 years or 1,000 cycles and have the maintenance performed by a trained person, you receive a 3rd warranty year free of charge. Alternatively, a warranty extension is available in the shop for a surcharge.
Does the warranty extension to 3 years cost anything?
With a maintenance contract when buying a new device, the extension to 3 years is free of charge – you only pay for the actual maintenance. Without a maintenance contract, the warranty extension is available in the shop for a surcharge.
What is the requirement for the third warranty year?
The 3-year warranty is only valid in conjunction with an existing maintenance contract or with the prescribed maintenance carried out at the specified interval.
What does the warranty cover?
The warranty covers the free repair of the device and, if needed, a loan device so that your operation does not come to a standstill.
What is excluded from the warranty?
Excluded are wear parts such as seals as well as damage due to improper handling. Wear parts are replaced on schedule as part of the regular maintenance.
What is the difference between warranty and statutory guarantee?
The statutory guarantee applies to defects that already existed at handover. The warranty is an additional commitment by Steri24 for the functioning of the device over 2 or up to 3 years. If you have questions about your specific case, we are happy to advise you.
What does a maintenance contract cost?
The maintenance contract itself is free of charge – only the actual maintenance fees apply. In Switzerland, the service costs are somewhat higher. The contract secures the maintenance appointments and extends the warranty to up to 3 years.
What does a maintenance contract include?
A maintenance contract secures the prescribed maintenance (every 24 months or 1,000 cycles) and extends the warranty to up to 3 years. We remind you in good time, arrange the appointment and take care of the execution, spare parts and report.
Do I have to conclude the maintenance contract immediately upon purchase?
No, you can conclude the contract at any time after the purchase and do not have to wait until the first maintenance is due. For the free warranty extension, concluding it in conjunction with the purchase of a new device is advantageous.
How does concluding a maintenance contract work?
With the order confirmation you receive the contract documents, fill them out and send them back; we return them countersigned. After two years, we contact you for the maintenance then due.
Do the maintenance contract and warranty also apply in Switzerland?
Yes, the maintenance contract and warranty also apply in Switzerland; we come on site with free travel. The service costs there are somewhat higher than in Germany and Austria.
Do you also offer service and repair after the warranty period expires?
Yes, we repair and maintain your device even after the warranty has expired – also without a maintenance contract. The usual service and spare part costs then apply.
How quickly do I receive a replacement device in a warranty case?
In a warranty case we promptly supply a replacement or loan device. A replacement device is usually available within a few days so that your work is not interrupted.
Is there a loan device during maintenance or in case of a defect?
Yes, we provide a limited number of loan devices, especially in case of repair, so that your work is not interrupted. The loan device is supplied with accessories such as a manual and gripping tool.
How quickly is a technician on site in case of a defect?
A technician usually comes within 1–2 weeks, and sooner if urgent. Via the 24h emergency hotline you can also reach us in case of an acute malfunction.
Is my device serviced on site in warranty or repair cases?
Yes, with our own technicians and service partners at numerous locations in DACH we come to you on site instead of sending it in for weeks. Depending on the case, a repair at the factory is an alternative.
How do I report a defect or warranty case?
Please describe the fault and, if applicable, send a photo via the service form at steri24.de/help or to support@certoclav.com. We will then coordinate the next steps with you.
Do I have to send in the device in case of repair?
Not necessarily. Depending on the case, a technician comes to you on site or the device is sent in – also without a maintenance contract and after the warranty expires. There are regional service partners who come to you.
At what interval must the maintenance be carried out?
Maintenance is prescribed every 24 months, but earlier as soon as 1,000 sterilization cycles are reached – whichever occurs first. This applies regardless of actual usage.
Is maintenance also required after 2 years with low usage?
Yes. Maintenance is prescribed every 24 months, regardless of the actual number of cycles. Only with very high usage (reaching 1,000 cycles) is it due earlier. It is at the same time the requirement for the 3rd warranty year.
What happens to the warranty if I skip the maintenance?
The extension to 3 years requires the maintenance carried out at the specified interval. Without timely maintenance, the entitlement to the additional warranty year lapses.
What exactly does a maintenance include?
The maintenance includes travel, execution, the scheduled replacement of all critical wear parts as well as a report. This keeps the autoclave safe and long-lasting.
Which wear parts are replaced during maintenance?
The parts replaced on schedule include above all the door seal, the bacterial filter and other critical wear parts. These are excluded from the warranty but are renewed as part of the maintenance.
Do I quickly get spare parts in case of a defect?
Yes, we keep our spare parts in stock and make sure they remain available for a very long time. This keeps your device reliably ready for use for many years.
How long are spare parts available for my device?
We ensure very long spare part availability, matching the typical service life of the devices. With regular maintenance, our autoclaves achieve a long usage period.
Will I be left alone with follow-up costs?
No. Spare parts in stock, on-site service and plannable maintenance ensure that your device stays reliable for years. The maintenance costs are transparent and predictable.
How do I conclude a maintenance contract for the 3rd warranty year after the 2 years have expired?
After 2 years or 1,000 cycles, conclude the free maintenance contract and have the maintenance performed by a trained person. This gives you the 3rd warranty year free of charge; only the maintenance itself is subject to a charge.
Does the extended warranty also apply if I carry out the maintenance myself?
Maintenance may in principle be carried out by a trained person. For the warranty extension, the prescribed maintenance must be performed professionally and at the specified interval; in case of doubt we are happy to clarify your case individually.
Who carries out maintenance and repair?
Maintenance and repair are carried out by our own trained service technicians or authorized service partners – either on site with you or at the factory.
Are travel and transport costs included in the maintenance?
With on-site maintenance, travel is included – transport of the device is not necessary. In Germany, Austria and Switzerland, travel is free of charge.
How much time do I need to plan for the maintenance?
On-site maintenance is usually completed in a single appointment. With maintenance at the factory, the device is collected and delivered back after a few working days; during this time a limited number of loan devices is available.
How quickly do I get a maintenance appointment?
You usually get a maintenance appointment within 1–2 weeks, and sooner if urgent. You can book online or by e-mail to support@certoclav.com.
Can you also maintain devices from other suppliers under the warranty?
As a rule, we only maintain and repair our own devices, as we lack the appropriate spare parts for third-party devices. However, we can validate many third-party devices; send us the model and manufacturer and we will assess the individual case.
My autoclave shows 'maintenance due' even though it has only been running a short time – is that correct?
The maintenance message can be triggered on a cycle or time basis and does not necessarily mean that maintenance is already due. Please send us the device data and we will check whether the message merely needs to be reset.
What does a 'maintenance required' error message mean and can I fix it myself?
Such a message signals that maintenance is due. This notice cannot be reset independently – please arrange a maintenance appointment through us, after which the message is reset.
Is a worn door seal a warranty case?
No, seals are wear parts and excluded from the warranty. They are replaced on schedule during regular maintenance. If water or steam escapes at the door beforehand, please report it via steri24.de/help.
Is damage caused by incorrect operation covered by the warranty?
No, damage due to improper handling is excluded from the warranty. However, we will of course repair the device against the usual service and spare part costs.
Can I return or withdraw from the device after delivery?
Yes, within 2 weeks of receipt you can return or withdraw from an unused device. Please fill out the withdrawal form and send it to support@certoclav.com; it is best to arrange the return in advance.
To which address do I send a device back?
For the return we need your address and/or customer number. The return address is CertoClav Sterilizer GmbH, Peintner Straße 10, 4060 Leonding, Austria. Please coordinate the return with us in advance.
Do I receive a warranty certificate?
Yes, as part of the maintenance contract you receive the associated documentation that substantiates your warranty claim. Certificates such as the declaration of conformity can additionally be downloaded in the shop or obtained on request.
Is there a service or maintenance offer as a subscription?
A pure subscription model is not yet available; it is in planning. Currently, the free maintenance contract secures the regular maintenance appointments and extends the warranty.
How can I change or cancel an existing maintenance or warranty contract?
Please contact us at support@certoclav.com with your device data. We will clarify the desired change or cancellation individually with you.
What distinguishes maintenance and validation with regard to the warranty?
Maintenance is the technical upkeep with replacement of wear parts and is the basis for the warranty extension. Validation is the formal verification that the sterilization process meets the standards. Both are separate services.
How long do the devices last with regular maintenance?
With regular maintenance, our autoclaves achieve a long service life of around 20–25 years. More compact devices with a smaller vacuum pump have a somewhat shorter service life. Maintenance preserves value retention and warranty.
Do low-cost Steri24 devices fall behind expensive suppliers in terms of warranty and service?
No. Despite fair prices, we offer up to 3 years of warranty, a dense on-site service network in DACH, loan devices in an emergency and long spare part availability – services that established expensive manufacturers often charge for separately.
Do I also receive loan devices after the warranty period?
Even after the warranty has expired, we repair and maintain your device and provide loan devices if needed. The usual service and spare part costs then apply.
Do I need specific documentation of the maintenance for the warranty?
Yes, the maintenance performed is documented; the maintenance report substantiates the requirement for the 3rd warranty year. You can also present these documents to the health authority.
Where do I find out which warranty and service variant suits my practice?
Use our autoclave configurator or our personal consultation. We recommend the suitable device including the maintenance and warranty package for your application in DACH.
Do you take over maintenance and validation of the device purchased from you?
Yes, we take over maintenance and validation of the devices purchased from us – including installation and initial validation on site and, on request, as part of a maintenance contract that at the same time extends the warranty.