Overview
Support
Contact:
For all inquiries, our support team is happy to assist you. You can reach us through the following channels:
- Live Chat: By clicking on the chat icon at the bottom left of the online shop, you can quickly get in touch with our customer advisors.
- Email: You can reach our customer advisors via email at support@certoclav.com.
- Phone: You can reach us on weekdays between 7:30 AM and 4:30 PM at +43732674278.
- 24-Hour Emergency Phone: In emergencies, you can reach us at +4917697902371.
24-Hour Emergency Phone
In emergencies, you can reach us at +4917697902371.
Device Maintenance
You do not have a maintenance contract for your Steri24 product but still need device maintenance? No problem! Steri24 offers device maintenance at a flat rate in Germany, Austria, Switzerland, Luxembourg, and Liechtenstein. Click here to go to the product page for device maintenance. For other countries, please contact us for a non-binding offer.
Complaint and Return
We accept complaints within 14 days of delivery. Just notify us informally by email at support@certoclav.com or download the withdrawal form here and send it back to us filled out.
Warranty and Repair
Your autoclave, ultrasonic cleaner, or thermal disinfector is defective and you urgently need help up to the point of repair? In urgent cases, use our 24-hour emergency phone +4917697902371.
If your device is no longer under warranty, you have the choice between on-site repair or factory repair. The prices for the repair can be found in our maintenance package prices. Only the cost of replacement parts per estimate will be added. Steri24 offers a one-year warranty on replaced parts.
Payment Methods
For more details on the payment methods accepted in the Steri24 shop, click here.
Delivery and Pickup
For more details on order processing, delivery, and pickup of devices and goods, click here.
Returns
For more details on returns processing, click here.
