Warranty and Repair
Warranty & Repair.
2 years warranty on all devices — extendable to 3 years with a service contract. If your device fails, our serviceteam is ready immediately.
Germany
Austria
Switzerland
Liechtenstein
Luxembourg
24/7 Emergency
Device failed?
Call us immediately — nights and weekends included.
+49 545 263 499 31
For critical failures in your practice
In a warranty case, we cover all costs.
The Steri24 Warranty — completely worry-free
Everything included. No ifs, no buts.
In a warranty case we cover all costs — you pay nothing.
- Call-out — technician comes to you, free of charge
- Repair — labour time fully covered
- Spare parts — all required parts included
- Manufacturing defects — replaced with a brand-new device
- Spare parts receive an additional 1 year warranty
Not covered:
Wear caused by incorrect use, missed maintenance, or external damage
Device out of warranty and faulty? We can help.
1
Submit a request
Via online form, email or phone. Tell us the device, serial number and preferred date.
2
Free remotediagnosis & costestimate
Our service centre clarifies the issue by phone first — many problems are resolved without a technician visit.
3
Technician on site
Your Steri24 technician arrives with the right spare parts — same-day repair directly at your practice.
4
Report & invoice
You receive the test report and invoice — with a 1 year warranty on all installed spare parts.
Further information
Warranty & Claims
Repair & Service
Maintenance & Contracts
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