Delivery and Collection
Delivery and Collection
What happens after your order?
So that you know exactly what happens after clicking "Order", we have summarised the process for you:
1. Order confirmation by email
Immediately after we receive your order, you will get an automatic order confirmation by email. We then check your order and send you the final order confirmation with all relevant details.
2. Personal consultation for certain options
Depending on the order option you choose, we will contact you directly if needed:
- Commissioning booked as well?
If you have ordered autoclaves or thermal disinfectors including commissioning, our support team will contact you to arrange a suitable appointment together. Our technicians install the device on site at your premises and provide comprehensive training for your team.
Alternatively, we also offer online commissioning including training via video chat – simple, convenient and cost-effective.
Of course, you can also set up and commission your devices yourself. Free videos are available for this on our YouTube channel: https://www.youtube.com/@steri24 - Initial validation booked as well?
In this case, we will arrange a separate validation appointment with you. To prepare, we will send you a detailed checklist. You will receive the validation report directly after the appointment has been carried out.
3. Preparation of your order
We pack your goods securely and in a transport-safe manner. We then prepare everything for shipping. You will receive the invoice separately by email.
4. Shipping of your order
As soon as your order is ready for dispatch, you will receive a shipping confirmation by email. Delivery by our freight carrier usually takes place within 2–5 working days.
Please note: Pallet goods (such as autoclaves or thermal disinfectors) are shipped kerbside delivery – delivery into your premises is unfortunately not possible.
5. Shipment tracking
Your shipping confirmation contains a Track & Trace link, with which you can follow the shipment status online at any time.
Maintenance or repair booked?
If you have commissioned maintenance or a repair with us, we will contact you to arrange an appointment. Depending on your location, our service technician or a certified partner will come directly to you.
Free shipping from € 1,200.- (net)
From an order value of € 1,200.- net, we deliver your order free of charge to Germany, Austria and Switzerland. Autoclaves and thermal disinfectors are shipped via DB Schenker kerbside delivery. The delivery time for freight goods is 2–5 working days. For deliveries to Switzerland, longer transit times may occur due to customs regulations. Please also note that for Switzerland, import customs clearance fees as well as Swiss VAT must additionally be paid.
We ship smaller orders with DPD or FedEx.
Self-collection
Would you like to collect your order directly from us in Leonding? No problem!
Our collection hours: Monday to Friday from 08:00 to 16:30
Please arrange an appointment in advance – by phone at +43 (0) 732 674 278 or by email: support@certoclav.com.
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Frequently Asked Questions
Delivery and Pick-up – key questions answered clearly.
How long does delivery take after ordering?
The devices are usually in stock. After we receive your order or after payment is received, shipping takes place via freight carrier. Delivery of freight goods usually takes place within 2-5 working days.
What happens immediately after my order?
Immediately after receipt, you will get an automatic order confirmation by email. We then check your order and send you the final order confirmation with all relevant details.
How much are the shipping costs and from when is delivery free of charge?
From an order value of 1,200.- EUR net, we deliver your order free of charge to Germany, Austria and Switzerland. For smaller items or deliveries to other countries, shipping costs may apply, which are shown at checkout.
How are autoclaves and thermal disinfectors delivered?
Large devices such as autoclaves and thermal disinfectors are delivered as pallet goods via freight carrier (DB Schenker) kerbside delivery. We ship smaller orders with parcel services such as DPD or FedEx.
What does kerbside delivery mean?
Kerbside delivery means that the freight carrier delivers the pallet goods up to the roadside or the property boundary. Delivery into your premises or to a floor is unfortunately not included in standard shipping for pallet goods.
Will the device be carried into my practice?
By default, the freight carrier delivers kerbside. Delivery directly into the practice (floor, lift, stairs) must be requested separately depending on the address - please note this request in the comment field when ordering.
How do I track the status of my shipment?
As soon as your order is ready for dispatch, you will receive a shipping confirmation by email with a track-and-trace link, through which you can follow the shipment status online at any time.
How do I get shipment tracking or a tracking number?
As soon as the goods have been shipped, you will automatically receive the tracking number by email. If needed, give us your order number or your name, and we will send you the current shipment status.
What is the status of my order - has it already been shipped?
Please let us know your name or your order/customer number, and we will check the shipping status and get back to you. As soon as the goods have left the warehouse, you will receive the shipment tracking by email.
Can I collect my order myself?
Yes, self-collection is possible at our location in Leonding, on working days Monday to Friday from 08:00 to 16:30. Please arrange an appointment in advance by phone or email.
Where is your location for collection?
Our location is CertoClav Sterilizer GmbH in Leonding near Linz, Austria. Collection is possible on working days within opening hours by prior appointment.
Do you deliver to Switzerland?
Yes, we deliver to Switzerland. Autoclaves are delivered free of charge from a net order value of 1,200 EUR. Please note that on import, Swiss VAT as well as an import customs clearance fee additionally apply.
What additional costs apply for a delivery to Switzerland?
We cover the shipping itself free of charge. However, on import into Switzerland, Swiss VAT as well as import customs clearance fees apply, which are charged directly by the shipping service provider or customs.
How long does delivery to Switzerland take?
Due to customs regulations, longer transit times may occur for deliveries to Switzerland. Please allow a little more time for customs processing compared to an EU delivery.
Do you deliver to Austria?
Yes, delivery to Austria is by freight carrier and is free of charge from a net order value of 1,200 EUR. Our headquarters is located in Leonding near Linz.
Do you also deliver within Europe or to other countries abroad?
Yes, we deliver to many countries. Select your delivery country in the shop via the globe symbol, then shipping costs and taxes are calculated correctly. For more distant countries, we will gladly prepare an individual quote on request.
How do I set the correct delivery country and shipping costs?
Select your delivery country at the top of the shop via the globe symbol. The shipping costs and the correct VAT are then shown in the shopping cart.
Which shipping company delivers?
We ship large devices such as autoclaves and thermal disinfectors by freight carrier (DB Schenker) kerbside delivery. Smaller orders are delivered with DPD or FedEx.
Are my shipments insured?
Yes, our shipments are insured. In the case of visible transport damage, please note it directly upon acceptance and inform us immediately.
Is delivery on a desired date possible?
Yes, delivery on a desired date or fixed day is usually possible. Enter the desired date when ordering in the remarks or comment field.
Do you offer express delivery?
Yes, express shipping is possible for a surcharge. In some cases it must be requested beforehand. Standard shipping is free of charge from the minimum order value.
Which devices are available for immediate delivery?
Most autoclaves are in stock and are shipped at short notice. Let us know which device you are interested in, and we will check the current availability and, for goods not in stock, tell you the expected delivery time.
How is commissioning handled after delivery?
If you have ordered your device including commissioning, our support team will contact you to arrange an appointment. Our technicians install the device on site and train your team; alternatively, we offer online commissioning including training via video chat.
Can I set up the autoclave myself after delivery?
Yes, according to the manual you may carry out the setup and commissioning yourself; usually a power socket and distilled water are sufficient. Free instructional videos can be found on our YouTube channel.
Is setup included in the scope of delivery?
No, on-site setup is not included by default. You unpack the device and set it up yourself; on-site assembly by our technicians can be booked optionally for a surcharge.
How does the initial validation proceed after delivery?
If you have booked the initial validation as well, we will arrange a separate validation appointment after delivery. To prepare, you will receive a checklist; you will receive the validation report directly after it has been carried out.
Can I already use the device before validation?
Yes, the initial validation takes place in a separate on-site appointment after delivery. The device is already ready for use after delivery and assembly; the validation can also be carried out at a later time.
Will the device be set up and commissioned immediately upon delivery?
The delivery itself is by freight carrier kerbside delivery. You book setup, commissioning and initial validation on site separately; for this we arrange a dedicated appointment.
How does scheduling work for a booked maintenance or repair?
If you have commissioned a maintenance or repair, we will contact you to arrange an appointment. Depending on your location, our service technician or a certified partner will come directly to you.
Do your technicians also come on site in Austria and Switzerland?
Yes, we have a network of trained technicians and service partners in Germany, Austria and Switzerland who come on site for installation, validation, maintenance and repair.
When do I receive the invoice for my order?
You will receive the invoice separately by email. The first confirmation is only the automatic order confirmation from the shop; the full invoice follows during the order process or with shipping.
Can I specify a delivery address that differs from the billing address?
Yes, at checkout you can enter different billing and delivery addresses. Alternatively, note the differing delivery address in the order comment.
Will my order be packed securely?
Yes, we pack your goods securely and in a transport-safe manner before we prepare everything for shipping. Large devices are shipped as pallet goods.
Why was my order only partially delivered?
Individual items are sometimes not in stock and are delivered as a free partial delivery as soon as they are available again. If a small part is missing, please also check the accompanying boxes; otherwise we will send it on free of charge.
Which payment method leads to the fastest shipping?
With credit card, Klarna and PayPal we ship after the order is received. With prepayment or bank transfer, we wait for the payment to be received, after which shipping takes place.
I did not receive an order confirmation - has my order arrived?
If there is no order confirmation, the order probably did not go through finally; in that case nothing is charged. Please try again or contact us, and we will check the payment receipt and the order.
Can I arrange a time frame for delivery by the freight carrier?
Yes, we can usually give the freight carrier a time frame (morning or afternoon). For pallet goods, the freight carrier usually announces the delivery in advance.
Do you collect the transport packaging again?
Collection of the transport packaging (pallet/wooden crate) is not provided. Please dispose of the packaging or keep it if possible.
Do you take back or dispose of my old device?
When purchasing a new device, we can take over the old device for a disposal flat fee, as disposal must be carried out commercially. Otherwise, the manufacturer of the old device is obliged to dispose of it in accordance with ElektroG/WEEE.
My order was delivered to a wrong address - what now?
Please contact us; we can query the recipient data with the shipping service provider. If the goods are not handed over, we will organise further delivery.
Is delivery free if I order several devices?
From the minimum order value, shipping to Germany, Austria and Switzerland is free of charge. When delivering several devices to the same address, we can sometimes take into account saved delivery costs - feel free to talk to us.
How quickly do you ship after receiving an order?
We ship in-stock devices at short notice. If you order up to a certain time, shipping can sometimes still take place on the same or the next working day.
Can I organise the transport myself?
A direct change of the shipping option in the shop is not possible. Please note your request in the comment field, and we will coordinate the self-organisation of the transport or the collection individually with you.
Are there travel or transport costs for maintenance?
For on-site maintenance, the travel is included; transport of the device is not necessary. In Germany, Austria and Switzerland, the travel of our technicians is free of charge.
How do I return a loan device?
We organise the return shipping and send you the shipping label by email. The loan device is usually delivered with the necessary accessories.
How much are the shipping costs for accessories or spare parts?
For smaller items such as filters or consumables, shipping costs may apply. The exact costs are shown at checkout as soon as you have set the delivery country.
What delivery and collection options does Steri24 offer overall?
We offer free freight shipping kerbside delivery from the minimum order value, parcel shipping for small items, optional on-site commissioning and initial validation, as well as self-collection at our location in Leonding. Choose the suitable option during the order process or let us advise you.
Where can I find instructions for self-setup of the device?
Free videos on self-setup and commissioning are available to you on our YouTube channel. This way you can put the device into operation yourself after delivery.
Do you also deliver to private addresses or only to practices?
We deliver to the delivery address you specify. Please note that pallet goods are delivered kerbside delivery and that delivery into the premises must be requested separately.
Who do I contact with questions about delivery or collection?
For questions about delivery, shipping or collection, you can reach our support team by phone or email. For self-collection in Leonding, please arrange an appointment in advance.