Service

Contact :

Pour all demands, our support team is in your disposition. You can have no contact via the canaux suivants:

• Chat en direct: Click on the icon of chat in the light of the boutique in line, and you can contact our clients from 7:30 a.m. to 4:30 p.m.
• Email: You can also join by email at the following address: support@certoclav.com . In general, you will receive a response within 24 hours.
• Téléphone: You can call from 7:30 a.m. to 4:30 p.m. on +43732674278 .
• Téléphone d'urgence 24h/24 : En cas d'urgence, you can nous joindre au + 4917697902371 .

24/7 emergency hotline

In cas d'urgence, you can nous joindre au + 4917697902371 .

maintenance of the appliances

You don't have enough information about the entrance to your Steri24 product, but you don't have any information about the entrance to the device ? Pas de problem! Steri24 proposes a prize for equipment in Allemagne, Austria, Suisse, Luxembourg and Liechtenstein. Cliquez ici pour accéder à la page produit de l' entretien d'appareil . For all other countries, we have no contact for a personalized offer.

For a secure function in your cabinet, your device is within regulation. In the function of the name of the cycles or the device, the electrical components and the safety parts are verifiable and repairable, conforming to the manufacturer's instructions. Special technical forms in this device can have an effect on the entry of medical devices.

An entretien annuel de vos Appareils CertoClav vous permet d'éviter les interventions de service à court terme. Nous vous proposons un forfait d'entretien à prix fixe. Avec notre forfait d'entretien, nous couvrons la majeure partie de l'Allemagne. The two zones need to be supplemented. You can never ask for a moment if you are in one of the zones before or after the command. Dans ce cas, now you have a special offer. If you have already ordered the article, you can cancel the article without any questions. If our technology is not close, our transmissions are requested by our nominated partenaires de service formés. After the reservation of the entrance, you have the effects of your autoclave class B or your thermodisinfector AquaPlus - and this, without any cache.

Immediately after the order for maintenance, you must contact CertoClav by contacting us by email to clarify the details and your details. Bien sûr, you also have the possibility of any contact at any moment by telephone or via the contact form. Nous discusses and plans the order of maintenance with you. Nos technical de service seront équipés des pièces appropriées pour l'entretien avant même leur arrivée chez vous. The information you need is always available at the advanced level:

1. The coordonnées and the address of your cabinet
2. The number of the series of your device
3. Your requested date